Privacy Policy

This Privacy Policy governs the manner in which Fix Health, A Unit of Epione Healthcare Private Limited, located at MPRC Tower, Near Hanuman Mandir, Opposite Chaoni Masjid Lane, Nagpur, Maharashtra 440013, collects, uses, maintains, and discloses information collected from users of our Application.

1. Types of Data Collected

We collect Personal Data including first name, phone number, and email address. This data may be freely provided by the User, or collected automatically when using this Application. All Data requested by this Application is mandatory unless specified otherwise.

2. Mode and Place of Processing the Data

The Data processing is carried out using computers and/or IT enabled tools, strictly related to the purposes indicated. The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

3. Legal Basis of Processing

The Owner may process Personal Data relating to Users if one of the following applies: Users have given their consent for one or more specific purposes; provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof; processing is necessary for compliance with a legal obligation to which the Owner is subject; processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner; processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

4. Retention Time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Once the retention period expires, Personal Data shall be deleted.

5. The Purposes of Processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Contacting the User.

6. The Rights of Users

Users may exercise certain rights regarding their Data processed by the Owner. In particular, Users have the right to do the following: Withdraw their consent at any time; Object to processing of their Data; Access their Data; Verify and seek rectification; Restrict the processing of their Data; Have their Personal Data deleted or otherwise removed; Receive their Data and have it transferred to another controller; Lodge a complaint.

7. Legal Action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.

8. System Logs and Maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

9. Changes to This Privacy Policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner.

For any further queries, please contact us at the address provided at the beginning of this document.